I've been hearing a lot about users getting locked out of their games, because their passwords were no longer working . This has been happening after many have created a unique Funkey name.
Liam did not have any problems, but I was hesitant to create one for myself. So I called the Mattel support line. Their advice is DO NOT CREATE A UNQUE FUNKEY NAME yet. They estimate that the problem should be fixed by July 12, this saturday. So we should get a new update then. {blog edit on July 12: We didn't see an update today!} 
So if you haven't created that name yet, please hold off! It's for the Chat Funkeys, and the estimated date for that release is mid-August, so there's no rush for that name! {blog edit July12: Chat Funkeys were found in a Walmart store in Colorado as reported on the Speakeasy site a couple around July 10th, but none in the Walmarts in NoVa as of today!}
If you have already been locked out of your login name, please call Radica/ Mattel's Customer Relations Helpline:
In the USA & Canada: 1-800-803-9611. Their hours are 9:00 am - 7:00 pm Eastern time Monday - Friday, and 11:00 am- 5:00 pm on Saturday.
In the UK: 01628500303
In Australia: 1300 135 312
Thursday, July 10, 2008
Do Not create a Unique Funkey name yet!!!!!
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20 comments:
So does this mean that if you are locked out of your account, it'll be working again by Saturday?
My grandmother lost her name.
PS, why do I have to type the letters below?
Kewl ~ No, I don't think that's what it means. The way I interpreted that was you shouldn't have problems if you change it after the update on Sat.
But if you are having problems now, call the helpline, and they may ask you to send the file so they can look at it.
Hi Pteprocks! Are you the same one from the UBFunkeys.com forum? If so, I saw your commment over there, thanks.
I hope your grandmother can get it back.
Not sure what the letters are for, usually that's to keep the spammers or bots or whatever out (not sure of the technical terms). Only real people will be able to type letters & therefore it's like a little test.
Has anyone actually gotten help from Radica with this? I've been trying for almost a month now, with multiple calls and e-mails back and forth, and still no answer! It's been more than a little frustrating.
Yea, it's me. Oh, and in that case, I wish they had those letters for E-mail because when I had an E-mail adress most of anything I got was spam, and I'm getting another soon. I don't want 114 new junkmail messages a day like before! LOL...
This is not good... Saturday, and me and my Mom lost our accounts. We created our unique funkey names weeks ago! But, I made this special account for an event that I thought of to have with my family (Funkeylimpics), and all of us can resort to our team houses. Funkeylimpics and my Aunt Lynne are the only accounts who didn't create unique funkey names...
I lost my account today too! My sister also lost her second account. I AM SO MAD! I had 4 trophies, 3 gem shards for the Funkeystown gem, 1 gem shard from the Kelpy Basin Gem abd so much other stuff! I don't get it. I created my Funkey name two weeks ago and nothing was wrong. My sister made her second account and nothing was wrong. BUT NOW SOMETHING IS WRONG!
Hi my username originaly was Superstar. Then I wanted a unique funkey name. So when I was thinking it said SUPERSTAR was taken as a unique name. Funny, i thought, thats my username. So i couldnt log in anymore cuz it said MASTER LOXS HAS DONE IT AGAIN! So then I made a new account lilsuperstar. but i lost it today. I need help!!!! im so sad. this is kewls sister. WAAAAAAAAAA! help me
Ooops. False alarm. My U.B hub wasn't plugged in, that was it. :D
Try restarting your computer or re-plugging in your hub, pteprocks.
I did it.
No, no. Somehow we got our signals crossed, Kewl. When I actually go to the LOGIN part, and choose my name, and hit OK, it sits there. No matter what password I type in, even the correct one, it says, "Password is incorrect." Well, my Dad called Mattel support and they said to completely uninstall and reinstall the program. So I did, and when I came back, I was running on version 1 again. So, I got sneaky and put a Speed Racer in the hub. Suddenly it realized it wasn't up to date. LOL... Anyway, now I'm creating new Cribs and playing the games all over again. I had 3 complete gems and a bunch of trophies. Oh well.
skwebber ~ I haven't heard yet of them giving any really help (coming out of it without losing something). But here's a post to check out by someone who resolved it themselves: ubfunkeys.com forum post
pteprocks ~ So Mattel didn't advise your Dad to save a copy of any of the files? That's rotten that you had to start over. This happened to one of our usernames as well. Password isn't working, and I didn't even try to change it, all I did was try to bypass creating a unique name.
Yeah, I hate not having my old name. But, I can still visit my old Cribs! So, I can remember what I had! My Mom said it would give us something to do aswell. At least there's a bright side.
Robyn--
Thanks so much for trying to help--but the link you gave is not working for me. Would you mind checking on it and telling me the correct one, if possible? Thank you very much!
Sorry about that! You can try this one:
http://www.ubfunkeys.com/forums/Default.aspx?g=posts&t=2200
There are 2 different posts to look at that list out steps. Looks like the 2nd one might be easier. I haven't tried it myself, but they both look reasonable.
If you try it, please let us know how it goes!
Thanks
i want to know why it always sais that word isnt known in terrapinia when i try to enter a unique name
hey my funkeys name is goofystar mine got deleted but i say GOOD cuz on my new one i was determin to win and got all the gem shards
Hi , Anonymous,
"This word isn't known in funkeytown" means that the name you typed in "contains" a "bad word".
For instance, combining the words "miss" and "hit" creates "misshit", and the last four letters are a "bad word", so it would not allow "misshit" as a user name.
signed,
Rob
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