Am I the only one who still can't get the 4.5 Funkey Trunk update?

The UB Funkey server is working. We have a connection. {Master Lox struck again soon after I wrote this, and we no longer have a connection this entire day} It's the first time in a week that Master Lox hasn't infiltrated the network. That was about the time the latest update (4.5 Funkey Trunk ) became available. We never got the option to download the update.

So, here we are now with a connection to the server, and we should get the message to download the update. It never came.

I have Windows Vista, so I tried to right click on the Funkey icon on my desktop and selected "run as administrator"

Still nothing but the funkey spinning & falling into Funkeystown....."loading Funkeystown"....that's all, no "checking for anything new in Funkeystown"

I changed the date setting on my computer's clock to show tomorrow's date. Sometimes you only get the option to download once a day, maybe was on after midnight last night when I was checking if the server was back up. No luck.

I checked our Radica files for the update.exe file.....No, not there. So it didn't start and not finish. No sign of "Trunk" anywhere. (A previous blog post explains this)

So I called the Radica/Mattel Customer Relations helpline. 2 minute hold. Wow, that's the first time in a year of calling that there has been a wait! Either the game is more popular now, or there are more problems!

The Rep. told me to do everything I already did, but also to temporarily turn off the firewall.
I just received an email from them and a case was opened (I was very impressed that I got an email about it with a case #, that had not happened in the past.) There was one more suggestion in the case description, which was to unplug the hub, & plug it again, while in my crib. I went back to try that, but now Master Lox is striking again.

I was told I was the only one who called about this problem of not getting the update after having an internet connection to the server.
(I'm thinking at this point that they've only been opened an hour & it's the first day of the server being up again. I take that to mean that as long as they don't get more calls about it then they won't try to find a solution and it's tough luck for me!)

So, other than putting a new Funkey into the hub to force the update, there is nothing else to do to get the update. We don't have any new Funkeys, but they also said there are no new ones to force this update.

Okay, now. I ask all of you - Am I really the only one?